Support Policy

Effective Date: 31-01-2026

Welcome to OneBazaar. This Support Policy explains how we provide customer support, what issues we handle, and how you can contact us for assistance. Our goal is to ensure a smooth, transparent, and reliable shopping experience for all customers.

1. Scope of Support

OneBazaar customer support assists with the following:

• Order placement and order status inquiries

• Product-related questions before purchase

• Payment and checkout issues

• Delivery and shipping concerns

• Return, exchange, and refund guidance (as per our Refund Policy)

• Account-related issues (login, profile updates)

• General website usage support

We do not provide support for:

• Issues caused by incorrect customer-provided information

• Delays caused by third-party logistics providers beyond our control

• Misuse or mishandling of products after delivery

2. Support Channels

You can contact OneBazaar support through the following channels:

• Email: support@onebazaar.pk

• Contact Form: Available on our website

• Social Media: Official OneBazaar pages (response time may vary)

Please note that support is provided only through official OneBazaar communication channels.

3. Support Availability

Our customer support team is available:

• Days: Monday to Friday

• Hours: 10:00 AM – 7:00 PM (Pakistan Standard Time)

Support requests received outside working hours will be addressed on the next business day.

4. Response Time

We aim to respond to all support requests within:

• 24–48 business hours for general inquiries

• 48–72 business hours for complex issues requiring investigation

Response times may vary during sales, promotions, or public holidays.

5. Order & Delivery Support

For order-related concerns, customers must provide:

• Order number

• Registered email or phone number

• Clear description of the issue

Delivery timelines are estimates and may be affected by weather, logistics partners, or unforeseen circumstances.

6. Returns, Refunds & Exchanges

All return, refund, and exchange requests are handled according to our Refund Policy. Customers are encouraged to review that policy before contacting support.

7. Customer Responsibilities

To receive effective support, customers are expected to:

• Provide accurate and complete information

• Communicate respectfully with support staff

• Follow instructions provided by the support team

OneBazaar reserves the right to limit or refuse support in cases of abusive, fraudulent, or inappropriate behavior.

8. Policy Updates

OneBazaar may update this Support Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this page periodically to stay informed.

9. Contact Us

If you have questions about this Support Policy or need assistance, please contact us:

OneBazaar
Email: onebazaar001@gmail.com
Website: www.onebazaar.pk